รายละเอียดงานCORE RESPONSIBILITIES
- Responsible for shipment both import, export and coordinate with external and internal party until shipment complete as per customer requested
- Be the primary point of contact for the Customers and internal FLS offices
- Actively build strong relationships with customers and gain knowledge of their business needs
- Ensure smooth execution of the end-to-end process, by working closely with the customer and internal stakeholders
- Proactively track shipments and notify customers of changes/deviations from the plan, post discussion with sales owner, communicate solutions or mitigating plans for the shipment
- Own of all customer issues and engage relevant stakeholders as needed
- Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
-Monitor booking trends and follow up with customers to maximize volume performance and superior service delivery
- Be fully responsible for customer satisfaction
- Ensure timely and accurate submission of all relevant documents
- Check import, export documentation and payment receipt
- Ensure collection of all outstanding debts before release shipment
- Actively drive continuous improvement opportunities both in relation to customers and internal / external stakeholders
- Identify, measure, and maintain key performance indicators
- Perform other duties as assigned by Manager
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คุณสมบัติผู้สมัคร - Bachelor’s degree in Business, Logistics, Supply Chain Management, or other related fields
- Minimum 3 years’ experience in Customer Service riles in Logistics Industry
- Proficient in both written and spoken English
- Proficiency with the Microsoft Office suite (Excel, Word, Outlook, and PowerPoint)
- Strong communication, negotiation, and interpersonal skills, with the ability to build rapport and trust with clients
- Solid understanding of transportation and logistics concepts, including modes of transportation, routing, and regulatory requirements
- Ability to work independently and as part of a team in a fast-paced environment
- Strong problem-solving and decision-making abilities
วิธีการสมัคร- ส่งประวัติการทำงานมาที่ E-mail
ติดต่อคุณณภัทร อัคคะเดชอนันต์,คุณนิโลบล จารุมาลัย
บริษัท เอฟแอลเอส1993 (ไทยแลนด์) จำกัด
53 หมู่ 9 อาคารทะเลทองทาวเวอร์ ชั้น 14 ห้อง 1406 ถนนสุขุมวิท
ตำบลทุ่งสุขลา อำเภอศรีราชา จังหวัดชลบุรี 20230
สถานที่ปฏิบัติงานตำบลทุ่งสุขลา อำเภอศรีราชา จังหวัดชลบุรี