รายละเอียดงาน•Collect and analyze customer feedback and data from various sources such as surveys, customer interactions, and online reviews.
•Identify patterns, trends, and insights to understand customer preferences, pain points, and areas for improvement.
•Develop and maintain business partnerships with vendors, ensuring alignment with established standards for service quality in the Customer Service industry.
•Control and monitor vendor performance, implementing quality control measures to ensure compliance with service level agreements (SLAs) and customer satisfaction metrics.
•Create reports and presentations to communicate findings and recommendations to key stakeholders.
•Assist in the implementation of customer experience improvement initiatives.
•Stay updated on industry trends and best practices related to customer experience to contribute innovative ideas.
More Information
Contract Duration: 1 year contract
Location: Gaysorn Tower
Workdays: Mon – Fri (9.00 – 18.00 hrs.) – Office & WFH
Salary: 20,000 Baht/month