รายละเอียดงานThe Role:
oAchieve monthly collection targets and Key Performance Indicators (KPI).
oContact clients to enquire on invoice payment status through phone and email.
oSend new invoices to client according to their preferred receiving channel.
oIdentify billing issues and disputes early. To investigate and solve all billing queries from clients, following up regularly to ensure client’s dispute is resolved quickly.
oMaintain up-to-date client contact details in the system.
oBuild reliable, trusty, and long-term relations with assigned clients as well as with the Account Manager/Sales Executive assigned to the clients.
oDevelop insight into client’s processes such as their Purchase Order requirement, payment cycle and invoice approval route.
oEnsure client’s payments are applied to the correct invoices. Perform accounts reconciliation against client’s payable record if required.
oHandle incoming client queries through hotline phone or email, routing to the correct person-in-charge such as the Sales Executive as appropriate.
oProvide collection status to support Finance’s review of provision of doubtful debts and bad debts
oProvide collection forecast and report to Finance and business teams.
oContribute to and make suggestions for process improvement activities.
oProvide support for bad debt recovery actions.