รายละเอียดงาน• Identify High-Priority Changes : Identify plans or projects that require urgent improvement, such as system updates, business process improvements, or new technology introductions.
• Assess Necessity and Impact : Assess why these plans must be executed (financial, technological, or business necessity) and the potential impact on the organization.
• Gather Relevant Information and Documents : Gather information and documents related to the plan, such as analysis reports, technical considerations, and Gantt charts to aid in decision-making.
• Define Scope and Estimate : Define the scope and estimate time required, difficulty level, and budget for each project to provide comprehensive data.
• Prepare Documents for CAM (Change Advisory Member) : Prepare documents, including plans, impact reports, scopes, estimates, and recommendations for consideration by CAM (Change Advisory Member).
• Prepare and review Change Request forms and Procedure documents supporting ISO27001 and ISO20000.
• Inspect and store documents related to ISO27001 and ISO20000.
• Prepare user manuals and explain the usage of programs related to change request operations.