5 ก.พ. 68

Resident Experience Specialist

สถานที่ปฏิบัติงาน

อ.เมืองเชียงใหม่ จ.เชียงใหม่

เงินเดือน

22,000 - 25,000 บาท

อัตรา

รับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น

สัมภาษณ์งานออนไลน์

สมัครงาน

สนใจ

พิมพ์

แชร์

รายละเอียดงาน

1. Coliving Operations: - Resident Onboarding: - Oversee the onboarding process to ensure a smooth transition and welcoming experience for residents. - Booking Management: - Manage booking inquiries, room rates, and system operations to maintain accuracy and efficiency. 2. Community Engagement: - Build a sense of community among residents through proactive engagement and support. 3. Team Coordination: - Ensure the team follows operational protocols and effectively uses all systems. - Work closely with coworking and events specialists to align operations and uphold high service standards. - Foster seamless collaboration within the team through effective communication and task delegation. 4. Supervisory Responsibilities: - Provide mentorship, guidance, and support to coworking and events specialists. - Act as the main point of communication between the operations team and management, delivering regular updates, reports, and feedback. - Assist in team training and performance development to maintain excellent service quality. 5. Administrative Duties: - Prepare and submit detailed reports on operations, incidents, and other updates to management. - Ensure compliance with company policies, local regulations, and safety standards. Responsibilities: 1. Manage resident onboarding and departures.Handle resident and member communication (both online and onsite). 2. Oversee room booking systems (OTAs, Airbnb, direct bookings). 3. Ensure cleanliness, equipment upkeep, and furniture maintenance in all spaces. 4. Supervise housekeeping services. 5.Update and maintain online platforms. 6. Coordinate operations with coworking teams.

คุณสมบัติผู้สมัคร

3–5 years of experience in the hospitality industry, with at least 1 year in a front office or concierge supervisory role.
Sales and marketing experience is a plus.
Fluent in English and Thai, with excellent verbal and written communication skills.
Full working rights for Thailand.
Adaptable to a dynamic and ever-changing work environment.
Confident, with a warm and welcoming demeanor.
Strong understanding of cultural diversity.
Quick problem-solving skills and a collaborative mindset.
Flexible to work five days per week with rotating shifts.