รายละเอียดงานSCOPE OF WORK.
- Manage customer service part on e-commerce channels to meet exceed expectations
- Coordinate with platforms (Shopee, Lazada, and TikTok) to decrease return/cancellation rate and increase the number of repeat customers
- Monitor and improve a logistic part for e-commerce team for the smoothest experience for customers
- Investigate and resolved complaints to foster satisfaction and build customer loyalty
- Work closely with internal team to align promotion activities, campaigns, and strategy planning on a monthly basis
- Maintain service quality and discover new opportunities between brand,platform, and customer
- Initiate strategy planning to increase the number of sales and conversion rate through chat
- Handle internal and external documents to support sales target