สถานที่ปฏิบัติงาน- IT ticket monitoring and support within SLA
- Perform health check on daily basis for Server/meeting rooms equipment.
- Staff onboarding/offboarding/IT induction/laptop provisioning, software installation, Event support, etc
- Asset management, inventory check, update status and ownership, perform data wipe, etc
- Update and maintain knowledge base for end-users as well as internal IT training
- Follow up & Support in IT procurement administrative work (e.g., raise PR, do goods receipt for hardware, software, accessories, etc)
- Set up IT equipment for livestreaming, workshop, conference, etc.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 1-3 years of working experience in IT support or a related role.
- Experience with troubleshooting hardware (desktops, laptops, printers) and software issues.
- Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN, Wi-Fi troubleshooting)
- Understanding of IT security practices
- Good command of English communication.
- Service-mind, proactive and willing to go extra mile.
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