Aware Outsourcing Services Corporation (Thailand) Limited

ดูรายละเอียดบริษัท

21 ก.พ. 68

Application Support (ประจำออฟฟิศเชียงใหม่)

สถานที่ปฏิบัติงาน

อ.สารภี จ.เชียงใหม่

เงินเดือน

17,000 - 25,000 บาท

อัตรา

สัมภาษณ์งานออนไลน์

สมัครงาน

สนใจ

พิมพ์

แชร์

รายละเอียดงาน

•Responsible for serving as the primary liaison between Business Users and Engineers, facilitating clear and concise communication to ensure efficient problem-solving. •Responsible for effectively managing and resolving incoming customer ticket(s) in accordance with established processes and procedures. •Responsible for escalating complex issues or incidents to higher-level support teams when required. •Responsible for executing tasks within specified SLAs to ensure timely resolution of incidents and requests, meeting or exceeding customer expectations. •Responsible for collaborating with cross-functional internal and customer teams to ensure coordinated support efforts. •Responsible for providing clear and concise shift reports to the Application Support team, enabling effective shift handovers. •Responsible for creating and maintaining operational documentation, handover notes, and knowledge bases. •Participate in a rotating shift schedule (5 working days per week) providing 7-day support coverage across two shifts (Morning/Evening).

คุณสมบัติผู้สมัคร

Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or any relevant fields.
At least 1 year in Application Support or Application Customer service experience.
Experienced user and confident in computer applications.
Experience with working in a medium or big size team, engage in knowledge sharing, and collaborate with higher-level support teams would be advantageous.
Basic knowledge and practice in SQL query, logs analysis would be advantageous.
Familiarity with ticketing systems, incident management tools, and service level agreements will be advantageous.
Able to work well under pressure.
Ability to take initiative and passion for learning and self-development.
Proficient in spoken, written, and reading skills in English, with a strong emphasis on communication is mandatory.
Able to work in Shift (Current times are 7:30 -15:30 and 15:00-22:30), 5 day a week