รายละเอียดงาน - Provide assistance to ticket buyers by managing inquiries and resolving issues through various communication channels such as call centers, instant messaging, and email.
- Support event organizers in utilizing the ticketing platform effectively to ensure successful event operations.
- Respond promptly and professionally to inquiries and requests from event organizers regarding the ticketing system and related services.
- Coordinate with third-party vendors to fulfill event-specific requirements as requested by event organizers.
- Manage and execute all responsibilities related to the customer support function, ensuring high standards of service are maintained.
- Supervise on-site staff to ensure smooth operation of the ticketing system during events.
- Collaborate closely with internal departments such as sales, marketing, and product teams to ensure customer needs are addressed efficiently and accurately.
- Uphold professional standards and etiquette in all interactions and adapt communication styles to suit different customers and stakeholders.