รายละเอียดงานWe are seeking a highly motivated and detail-oriented Web Administrator to manage and maintain our airline website. This role will act as the primary liaison between our company and the development/support team, ensuring the website's performance, functionality, and content align with our business objectives and management's directives. The ideal candidate possesses strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.
Website Monitoring: Continuously monitor the website's performance, uptime, and security. Proactively identify and report any issues or potential problems.
Content Management: Oversee website content updates, ensuring accuracy, consistency, and adherence to brand guidelines. Work with content providers to schedule and implement updates.
Liaison with Development/Support Team: Serve as the main point of contact for the development/support team. Clearly communicate requests, bug reports, and feedback from our internal teams and management.
Change Management: Manage and coordinate website updates and changes requested by management, working closely with the development/support team to ensure timely and accurate implementation. This includes gathering requirements, testing changes, and overseeing deployment.
Issue Resolution: Troubleshoot and resolve website issues, escalating complex problems to the development/support team as needed. Track and document all issues and resolutions.
Performance Reporting: Generate regular reports on website performance, traffic, and other key metrics. Analyze data to identify areas for improvement and make recommendations to management.
Security Management: Monitor website security and work with the development/support team to implement security best practices to protect against vulnerabilities and attacks.
User Management: (If applicable) Manage user accounts and permissions, ensuring appropriate access levels.
Documentation: Maintain up-to-date documentation on website configurations, processes, and troubleshooting steps.
Compliance: Ensure the website complies with all relevant regulations and industry standards.
Project Management (Minor): May be involved in minor website projects, working with the development/support team to define scope, timelines, and deliverables.