รายละเอียดงานResponsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.
•Monitors client infrastructure and solutions.
•Identifies problems and errors prior to or when they occur.
•Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
•Investigates first line incidents assigned and identifies the root cause of incidents and problems.
•Fulfils approved requests following agreed procedures.
•Provides telephonic or chat support to clients when required.
•Executes approved maintenance activities including patching and configuration changes.
•Follows the required handover procedures for shift changes to ensure service continuity.
•Reports and escalates incidents where necessary.
คุณสมบัติผู้สมัคร - Bachelor’s degree or equivalent in Computer Science, Computer Engineering, IT or related field
- Basic knowledge of Network & Data Center
- Able to work shift
- Service Mind and Problem-Solving
วิธีการสมัคร- สมัครผ่าน JobThai
- ส่ง Resume มาที่ E-mail
ติดต่อHuman resource (HR)
NTT (Thailand) Limited
199 อาคารคอลัมภ์ทาวเวอร์ ชั้น 16 ถนนรัชดาภิเษก
แขวงคลองเตย เขตคลองเตย กรุงเทพมหานคร 10110
สถานที่ปฏิบัติงานแขวงบางนาใต้ เขตบางนา กรุงเทพมหานคร