รายละเอียดงาน-Handle customer inquiries via Live Chat, Email, and phone (100+ interactions/day) for products like GrabFood, Mart, Transport, Express, Financial, and related services.
-Clarify customer complaints, identify root causes, and provide effective solutions while following up to ensure issue resolution.
-Follow established communication procedures, guidelines, and policies to deliver consistent service quality.
-Gather customer insights, analyze needs, and recommend potential products or services to management.
-Go above and beyond to enhance customer satisfaction and build long-term relationships.
-Guide customers, drivers, and merchants on application usage and basic troubleshooting