รายละเอียดงานKEY RESULT AREAS:
Lead the Thailand Soft Service FM Platform team in:
•Implementing Sodexo standards, processes, procedures and guidelines for soft services This included housekeeping, cleaning and laundry service, transportation services, Landscape & gardening services, Pest control services etc.
•Providing expert technical support to improve contract performance and site operations, including being a part of Sodexo’s network of SMEs to bring group expertise to the country and each site
•Supporting BD for bid solution and due diligence processes
•Leading the mobilisation and transition of high value and/or complex new FM contracts
•Ensuring the Thailand FM Platform is aligned with, and capable of supporting Sodexo Thailand’s strategic business
•Implementing Group policies, strategies and systems
•Delivering training in Soft Services and assist site teams to conduct Training Needs Analysis and technical competency evaluations
•Ensuring Sodexo’s FM services are fully compliant with relevant Thailand legislation, codes and regulations, as well as Sodexo’s organisational policies and guidelines
•Maintaining an up to date and in-depth knowledge of industry trends and innovations pertaining to FM and incorporating these practices and ideas into Sodexo’s new offers and existing business as and when opportunities arise
•Assess operation through Soft Service Framework (SSF) to ensure high level service standard maintained and improved.
•Adhering to Sodexo policies and principles for integrity, ethics, diversity, and Health & Safety including Quality Management.
•Providing high level advice and strategies to the Thailand management team on complex matters pertaining to soft services including bid solutions, mobilisations, and statutory and contractual compliance issues
•Embed a culture of continual improvement and excellence in client service within the FM Platform team