รายละเอียดงานPRIMARY ROLE AND RESPONSIBILITIES
- Gain and Maintain knowledge of assigned customer’s technical and business environment.
- Document and verify reported problems. Troubleshoot and resolves utilizing all available tools, resources and
documentation. Engage additional resources when necessary.
- Provide effective and consistent communication to management, peers and account team in support of customer.
- Take ownership for front line and support to customers.
- Working knowledge of main company product and strategy.
QUALIFICATION: SPECIALIZED KNOWLEDGE AND SKILLS
- Male or Female with Bachelor’s degree in Engineering / Bachelor's degree in Computer Science or related fields.
- Age not over 25 years old.
- Able to work in Bangkok and upcountry.
- Understanding of PCs, Network, OS platforms, database, telephony, software applications and ACDs
- Demonstrated ability to learn complex software tools quickly.
- Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer
relationships.
- Ability to use professional concepts and company politics and procedures to solve a variety of problem and
contribute to the fulfillment of project and organizational objectives.
- Ability to provide solution to problem of moderate scope where analysis of situation or data requires a review of
identifiable factors.
- Ability to communicate with English language.