รายละเอียดงานJoin our vibrant, international Customer Service Executive Department, where a passionate team works tirelessly to deliver exceptional service to our global clientele. We're seeking a dynamic, self-driven leader to elevate the team's potential and advance our company goals while maintaining outstanding customer service standards.
Key Responsibilities:
- Cultivate and maintain strong, profitable relationships with key customers.
- Supervise and enhance the customer relations managed by your team.
- Identify efficiency opportunities and minimize waste within operations.
- Lead and manage a team of customer service executives effectively.
- Establish yearly and quarterly targets for each team member.
- Set and monitor incoming order and growth targets, and devise strategies if objectives aren't achieved.
- Equip your team with the necessary tools to meet their targets.
- Resolve customer complaints swiftly and proficiently.
- Manage a portfolio of strategic accounts.
- Assist in expanding the customer base and support customer acquisition efforts.
- Identify accounts with potential growth opportunities.
- Organize and participate in annual Business Reviews with customers, including Business Development, OTD, and Quality Performance.
- Collaborate with international sales teams (e.g., French, Swiss) to align with Strategic Sales Plans.
- Coordinate with engineering, purchasing, and planning teams to surpass customer expectations.
Experience Required:
- 5-6 years of relevant experience, with 2-3 years in a managerial role.
- Preferably with a background in electronic manufacturing or manufacturing.
- Knowledge of SAP or other ERP systems.
- International experience and proficiency in additional languages (e.g., German, French, Chinese) are highly valued.