รายละเอียดงาน- Manage collection processes, including payment collection, dispute resolution, and collection adjustments.
- Handle customer inquiries, respond to queries, and adjust customer balances, including writing off outstanding debts.
- Process statements, aging reports, dunning, and prepare reports on bad debts and provisioning.
- Follow up on missing remittances, prepare refund packages, and document collection activities as per standard procedures.
- Support finance operations by gathering and analyzing financial data, reconciling transactions, and ensuring compliance with internal controls and regulations.