รายละเอียดงานGeneral Responsibilities:
- Customer Service in Irregularity situation, complete all ticketing functions and perform check in activities on remote base for Lufthansa Group
- Notify passengers and agents via email, phone, text message related to ticketing and check-in transactions and offer alternative solutions in case of irregularity situations
- Accomplish reservations, services and sales of Lufthansa Group products and its cooperation partners • Provide expert customer service, including check-in and assistance to premium customers
- Ensure all services are provided in accordance with Lufthansa Group quality standards including safety and security procedures, company guidelines and regulatory requirements
- Project a professional and congenial personality for daily interaction with customers and customer service team members
- Manage administrative tasks including accounting, filing, statistics
- Keep up-to-date with product information and daily news
- Participate in team meetings and other duties as assigned
- Coach co-workers
- Other duties or special assignments as assigned or required (e.g. web check in assistance)
ติดต่อKhun Salilporn
Lufthansa Services (Thailand) Ltd.
999 อาคารคอนคอร์ส เอ4-091เอ หมู่ที่ 1 ถนน บางนา-ตราด กม.15
ตำบลราชาเทวะ อำเภอบางพลี จังหวัดสมุทรปราการ 10540