รายละเอียดงาน1) Operate user account for applications and systems including 3rd party applications according to user request and user access matrix (UAM).
2) Manage Privileged Access Management (PAM) tools to approve access requests and ensure secure access to servers and systems.
3) Coordinate with IT Application & Infra owner to review and update users account for annually.
4) Perform review all application user profile & user access matrix according to plan.
5) Support prepare data for auditor program.
6) Ability to make quick decisions, implement standards and best practices to improve the support processes.
7) Review change requests for approval or rejection based on impact assessment and mandatory readiness sign-offs.
8) Summarize CAB (Change Advisory Board) agendas, prepare CAB presentations, and submit minutes after CAB meetings.
9) Be flexible and available to interact with and assist individuals at all levels of the company, both during business and non-business hours, regarding change management inquiries or support.
10) Develop and deliver Change/Release retrospective reports for executive level, driving discussions on recent rollbacks, changes that caused incidents (including root causes and prevention measures), SLA compliance, and violations during weekly CAB meetings.
11) Perform root cause analysis and review findings with change requesters for any change-related incidents, rollbacks, or violations.
12) Support IT Operations, including coordinating and tracking alert resolutions from SOC with the Infra team, planning patch deployments, implementing Security Hardening, and assisting with VA and Pentest activities.