รายละเอียดงาน1. Playing an integral part in generating new sales through positive customer experience and
collaboration with KAM.
2. Communicating and aligning all new business opportunities for the assigned customers with
Commercial Management
3. Scheduling of monthly and quarterly reviews and timely execution of all agreed actions with the
customer
4. Maintaining Customer Operating Procedures (COPs) and monitor compliance.
5. Ensuring that all customer related reports are provided timely which may include working with
IT, CI, BPM etc. to develop new reports as needed and that the correct information as required by
the customer is captured.
6. Forecasting revenue and volume developments for the managed customer portfolio. Monitor Key
Performance Indicators, perform root cause analysis, and implement corrective actions where
necessary.
7. Reviewing, analyzing, and providing feedback to Management on scope of work, risk
assessments and financial performance.
8. Scheduling and preparing regular business review meetings together with the account owner,
developing Power Point presentations and leading the implementation of any required changes or
improvements.
9. Escalating point and being a single point of contact for the customer on operational performance
in general (not transaction based > first level = Ops or Customer Service).
10. Continuous Improvement:
11. Initiating and supporting in-depth business process and supply chain analysis to identify weak
points and opportunities for improvements in handling the customer operationally.
12. Supporting the implementation of identified continuous improvement initiatives or business
growth initiatives.
13. Agreeing on the scope of services and the KPI’s for measuring the quality of service delivery
14. Ensuring regular reporting of KPI’s across product lines and submitting the same to the customer
at agreed intervals with full analysis of the performance and reasons for deviation if any