รายละเอียดงานSales Support Executive (Customer Service)
Biomedia (Thailand) Co., Ltd.
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Thon Buri, Bangkok
Client & Sales Administration (Administration & Office Support)
Full time
Coordinate and manage all incoming requests from clients with high level of interpersonal skills to ensure customer satisfaction.
Experiences in Medical Devices or Pharmaceutical business would be advantageous
Having experiences in bidding in hospital documents preparation
Handle all incoming requests related to services from customers and inter-departments.
Assign all the enquiries to the correct parties and provide good customer service skills by responding on the enquiry within a set time frame.
Plan and Manage schedule for the engineers and required tools to ensure smooth process.
Monitor closely on the job assigned to engineers, anticipate potential issues and amend schedules reasonably to ensure turnaround time is meet.
Provide the best solutions to customers and engineers when there is a change in schedule.
Handle stock availability for spare parts and liaise closely with Internal and External departments (Operations, Warehouse etc.) to oversee the timely arrival for the spare parts.
Data management for routine report generation and service planning.
Review and implement process improvements to better departmental workflow and efficiency for the improvement of quality and monitors work to ensure quality is met.
Any other ad-hoc tasks as assigned by the Manager.
Good benefits for health insurance bonus company trip birthday gift