Job Descriptions fcc is the tech-based firm specializing in customizing CRM & CEM technology solutions and providing OMNI-CHANNEL customer service centre to key customers of our corporate clients, considered major players in their categories. We build reliable seamless technology platforms for service excellence varying from CX tech solutions, BPO, Lifestyle & Roadside Assistance, and Reward & Privilege Program. With the solid road to IPO, fcc seeks the potentials to join an exciting ride to extensively expand our business and manage relationship with our key clients together.
Why wait! Come and experience our exciting journey where you can learn, grow, and have fun with.
Let’s challenge yourself in the world of beyond expectation Customer Experience, CRM, Tech Optimization, and Customer Service Areas. Perform in results-based environment and experience the chance to work with client's top managements. There are 2 key roles to deliver;
Strategic solution design
•Provide consultation to corporate strategy, marketing, CRM/CEM and Customer touchpoints and also align such strategy with IT solutions.
•Design and develop workflow / customer experience journey which are empowered IT solutions.
•Provide custom-designed CRM/CEM programs that align with strategic initiatives in the light of cutting-edge research, client performance gaps and world-class benchmark.
Strategic sales optimization
•Manage the prospects/leads from digital channels.
•Provide initial consultation and convert them to “client”
•Complete the sales optimization journey to grow the business impact; schedule/coordinate meetings, conferences, special events, and appointments arrangements.
** Hybrid Working **
A face to face interview conducted at office headquarter is required for all applicants of this position.
Qualifications - Must possess at least a Bachelor's degree preferably with a focus on Marketing, Economic, Business, Advertising, Communications, Public Relations and/or Business Administration
- New graduates are welcome
- Experience in design and creation of marketing documents and business proposal is a plus
- Prior experience in the Consultative or Solution Selling is a plus
- A team player
- Agile learning, responsible, positive attitude, and self-enthusiasm
- Good interpersonal skill
- Good command both spoken and written English will be a plus
- Strategic thinking
- Highly detail-oriented
- Be able to work on results-based work environments
Contactsคุณปวีณา ฝ่ายทรัพยากรบุคคล
บริษัท เอฟซีซี เซอร์วิสเซส จำกัด
323/1 ซอยภาวนา (ลาดพร้าว 41) ถนนลาดพร้าว
Sam Sen Nok Huai Khwang Bangkok 10310
LocationSam Sen Nok Huai Khwang Bangkok
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