ASCGroup

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Nov 22, 2024

System Engineer (IT Operation-Team Lead) สื่อสารอังกฤษได้

Location

Pathum Wan, Bangkok

Salary

40,000 - 50,000

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Job Descriptions

• Team Management: Lead IT system operation team and IT system tickets • Process Design and Implementation: Develop, document, and implement ITSM processes and procedures, ensuring alignment with industry best practices, such as ITIL (Information Technology Infrastructure Library). • Incident and Problem Management: Lead and oversee incident and problem resolution processes, driving timely resolution and root cause analysis to prevent recurrence. • Service Level Management: Define, negotiate, and manage Service Level Agreements (SLAs) to meet and exceed service expectations. • Continuous Improvement: Identify areas for improvement within ITSM processes and drive initiatives to enhance efficiency, quality, and customer satisfaction. • Report: System performance, system issue to both internal organization and customer as weekly basis and monthly basis.

Qualifications

Bachelor's degree in a relevant field; certification in ITIL or ITSM is highly desirable.
At least 3 years’ experience in IT service management, with a focus on process design and improvement.
Excellent analytical and problem-solving skills.
Excellent analytical and problem-solving skills.
Ability to handle pressure - Timelines and Customer Demands
Good communication, Good interpersonal skills, with the ability to work effectively with people in an organization and also customer.
Fluent in English Speaking / Writing / Listening
สนใจส่งประวัติที่ tassanan.w@apns.co.th