บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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รับสมัครด่วน

Apr 29, 2025

Senior NOC Engineer

Location

Bang Na, Bangkok

Salary

30,000 - 40,000

Vacancies

1 อัตรา

Online Interview

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Job Descriptions

- Managing and maintaining network and cloud infrastructure for clients, ensuring seamless - Operation, high availability, and rapid resolution of issues. - Monitoring and responding to network and cloud service incidents, with expertise in troubleshooting. - Escalation management, and client interaction. - Receive and Response to customer issue or problem. - Logging, follow up and tracking the details of Customer Requests and problems. - Identify the types, categories, severity and urgency of the case. - Route customer cases to proper teams to follow up and handle (both internal and external). - Including tracking the status of cases until closure. - Provide technical phone support to customers. - Provide remote support and/or remote maintenance to Data Center and customers. - Provide reports to customers upon requests. - Maintain and/or Update customer information in the customer database. - Perform routine operation and maintenance for Data Center and customers. **Good Command of English** (สามารถสื่อสารภาษาอังกฤษได้)

Qualifications

Male/Female, Age not over 40
Bachelor's degree in Telecommunication Engineering, Computer Science, Computer Engineering, or IT related fields.
3-7years experience in direct IT/Network/Engineering Technical support.
Able to understand customer contracts, Service Level Agreement, and Scopes of work.
Willingness to work in shifts and provide on-call support as needed.
Experience with cloud platforms (AWS, Azure, GCP) and related networking services.
Understanding of networking protocols (TCP/IP, BGP, OSPF, etc.).MS Office
Proficiency with monitoring tools (e.g., SolarWinds, Nagios, Datadog) and incident response systems.
Experience with Remote Applications and Tools such as VNC, PC anywhere, Windows Remote Desktop, VPN, Telnet, SSH.
Ability to work effectively in a fast-paced, team-oriented environment.
Ability to work effectively in a fast-paced, team-oriented environment.
Good command of English. (preferred)
Contract 1 Year. (Renewable)