บริษัท เอเพกซ์ เคมิเคิล จำกัด

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Nov 21, 2024

Assistant Customer Service Manager (ผู้ช่วยผู้จัดการฝ่ายบริการลูกค้า)

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

ตามโครงสร้างและประสบการณ์การทำงาน

อัตรา

สมัครงาน

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Job Descriptions

Responsibilities & Accountabilities: •Oversee the daily operations of the customer service team, ensuring a high level of excellence and efficiency. •Manage the preparation and issuance of accurate quotations, order processing, and delivery scheduling to meet customer expectations and deadlines. •Coordinate with the logistics department to ensure timely and accurate delivery of products. •Handle goods return and claim processes, ensuring they are executed smoothly and in accordance with company policies. •Serve as a focal point for customer inquiries, complaints, and feedback, resolving issues with a proactive and customer-centric approach. •Implement customer service best practices to continuously improve service quality. •Establish and monitor high level service standards of customer handling in all touch points - phone, email, social media, website. •Collaborate with the sales and marketing teams to align customer service with overall business strategies. •Analyze customer service metrics to develop strategies for improvement. •Train and mentor customer service team members, fostering a culture of growth, learning, and customer excellence. •Keep abreast of industry best practices and emerging customer service trends to keep the company at the forefront of customer service.

Qualifications

Bachelor’s degree in Business Administration, Operation Management, or a related field. Background in Chemistry is advantageous.
Minimum of 3 years’ experience in a customer service leadership role, preferably in the chemical, trading business or related industry.
Strong commercial operation processing for trading business with >1,000 Active organizational customers and >3,000 trading items per year.
Strong understanding of customer service software, databases, CRM tools. Advanced knowledge of Microsoft Excel is advantageous.
Exceptional communication and interpersonal skills, with the ability to handle stressful situations calmly and with tact.
Proven track record of leading a team to meet and exceed service goals.
Analytical skills to assess customer service processes and make recommendations for improvements.
A team player with a commitment to building a positive team culture.
Can-Do Attitude.

BenefitsSee all Benefits.

How to apply

- สมัครผ่าน JobThai - ส่งใบสมัครทาง Email - Fax - ส่งใบสมัครด้วยตนเอง

Contacts

K.thitirut

บริษัท เอเพกซ์ เคมิเคิล จำกัด

Tel. : 093-578-5654 / 098-919-9049

Email : apexchem_39@trustmail.jobthai.com (Email for job application & inquiry)

Fax : 02-038-0099

Website : https://www.apexchemicals.co.th

Location

อิตัลไทยทาวเวอร์

Bang Kapi Huai Khwang Bangkok

Directions

- สถานีรถไฟฟ้าพร้อมพงษ์ - สถานี MRT เพชรบุรี - ท่าเรืออิตัลไทยทาวเวอร์ - รถเมล์สาย 11, 23, 38, 58, 60,69,72, 93,113, 206 - แอร์พอร์ตลิงค์ สถานี มักกะสัน

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