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Nov 22, 2024

Customer Services (Admin)

สถานที่ปฏิบัติงาน

Khlong Toei, Bangkok

เงินเดือน

15,000-20,000+

อัตรา

สมัครงาน

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Job Descriptions

1. Respond to customer queries in a timely and accurate way, via chat, email or phone. 2. Clarify all customer queries with highest levels of satisfaction by ensuring the customers clearly understand the resolution steps. 3. Identify customer needs and help customers use specific features 4. Continually achieve and exceed the support KPIs such as First Response Time, Resolution Time, Total Resolved Chats/Tickets etc. 5. Use canned responses, FAQs and solution articles to improve the handling time of each chat and avoid rework. 6. Coordinate with the engineering team in English language for resolution of bugs and ensure customers are informed on the status of fixes at all times. 7. Coordinate with Customer Success Lead to highlight new feature requests and enhancements from customers. 8. Coordinate with Product teams to provide feedback on next sprint tasks and highlight the priority based on customer needs. 9. Coordinate with Customer Success Lead and product teams to ensure FAQs and solution articles are updated with latest information. 10. Attend product training sessions and be up-to-date with all new features and enhancements.

Qualifications

Bachelor's degree in any field.
Extremely patient, emotionally balanced and professional when dealing with difficult customers.
Be able to work as a team. Together we are stronger.
Be able to work under pressure and think outside the box to find workarounds to difficult problems.
Excellent verbal and written skills in Thai.
Excellent organization skills to prioritize multiple tasks and deliver desired outcomes on time.