Apr 10, 2025

Head of customer retention

Location

Pak Kret, Nonthaburi

Salary

Negotiable

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Job Descriptions

1. Customer Relationship Management - Build and maintain strong relationships with customers through continuous customer engagement. - Collect customer feedback and concerns. - Develop strategies to enhance customer satisfaction. 2. Work Management Planning - Closely monitor pending tasks. - Regularly deliver reports to customers and within the company. - Analyze situations and issues to resolve customer problems. - Plan operations to improve customer satisfaction scores. 3. Contract Management - Follow up and coordinate with customers for contract renewals. - Quickly and accurately propose spare parts and equipment that customers need. 4. Work Process Development - Improve work processes to ensure clarity and accuracy. - Perform other tasks as assigned. Let me know if you need further assistance!

Qualifications

Bachelor’s degree in Business Administration, Marketing, or a related field. 35 years old and above
At list 10 years of experience in customer retention, customer relationship management, or a similar role.
Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers’ goals as best as possible.
High emotional intelligence and empathy skills.
Customer service skills.
Strong analytical and goal-oriented mindset backed by basic-to-advanced project management knowledge.
Excellent communication and interpersonal skills.