บริษัท จัดหางานอเด็คโก้ พหลโยธิน จำกัด

See more company details.

Dec 25, 2024

IT Help Desk English Skill (ฺBTS Phloen Chit)

Location

Pathum Wan, Bangkok

Salary

Not specified

Vacancies

Not specified

Online Interview

Apply

Favorite

Job Descriptions

• Provide monitoring and operational support to ensure that client support expectations are met through first and second level problem determination and resolution efforts. • Respond to users’ concerns via telephone, e-mail, facsimile, or video conference promptly and efficiently. • Accurately log all Helpdesk-related information such as Issue Details, Issue Handling History, and User Info. • Maintain reasonable discipline and decorum in the Help Desk area. • Perform other functions or projects, which may be assigned by upper level. • Shift work (Morning shift: 7.00-16.00 Afternoon shift: 15.00-24.00 Night shift: 23.00-8.00)

Qualifications

Bachelor's degree in Computer Science, Computer Engineer, or Information Technology.
Experience 1-5 years.
Experience in IT Support , Call Center or other related fields.
Experience in telephone support of external customers in resolving the specific problems will be advantage
Experience with Microsoft Operating Systems and IT Applications.
Good command of spoken and written English
Strong abilities to analyze and prioritize issues for problem's resolution (troubleshooting).
Good understanding and appreciation of information technology