DHL eCommerce Solutions (Thailand) Co., Ltd.

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Dec 26, 2024

Customer Service Key Account Executive (พนักงานดูแลลูกค้า)

สถานที่ปฏิบัติงาน

BTS Phloen Chit

เงินเดือน

ไม่ระบุ

อัตรา

1 อัตรา

สมัครงาน

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Job Descriptions

- Take care of Key Account Customer to provide smooth and engaging experience - Act as the primary contact for customers and liaise with vendors on the service delivery to customers - Prepare written correspondence to customers when required to furnish information requested by customers or in dealing with complaint resolution. - Proactively inform customers on shipment delays and potential service failures. - Anticipate customer needs and solve them properly. - Collaborate to set goals together with customer. - Provide responsive reply & ensure promptness in handling customers’ enquiries and complaints - Lead and drive customer satisfaction by providing best in class standards with a view towards establishing and maintaining a competitive advantage - Complete weekly, monthly and quarterly reports as required by customers and/or Management - Liaise with Operations Team and other internal functions to achieve prompt and efficient resolution of customer issues and queries.

Qualifications

Graduate with minimum Bachelor Degree
Minimum 1 years of experience in managing Key Account Client in express logistics, freight forwarding or other related
Service mind and good interpersonal skills
Able to work under pressure and logical thinking
Proficient in MS Office (Word, Excel)
Good command in English