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Roojai Group

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Nov 21, 2024

FNOL & Desktop Surveyor / เจ้าหน้าที่สำรวจอุบัติเหตุรถยนต์ทาง VDO

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Si Racha, Chon Buri

salary iconเงินเดือน
salary icon15,000 - 20,000
number of positions iconอัตรา
number of positions icon2
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Job Descriptions
Responsibilities •Provide claim hotline for all products upon receipt of FNOL by Mobile Application, Webservice, Claim online, e-mail, telephone, fax and customer walk in. •Monitor new claims from Roojai web service, review and consider to call back and process FNOL accordingly. •Gather all necessary evident and identify quickly to assign Motor Surveyor or do Desktop Survey •Identify suspicious situation at FNOL Job Duties •Handle first notification of loss (FNOL) from multiple channels mainly Claim online through website, e-mail, Roojai webservice, Mobile Application •Monitor Web App dispatching, review and consider to call back and process claim accordingly •Support inbound calls of first notification of loss (FNOL) including fax and customer walk in •Able to quickly require information, reassure the customer, provide direction, answers to basic claim questions and advise further claim process •Communicate with customers, updating the customers of the progress of their claims at stage of FNOL •Enter new claims at FNOL stage in Salesforce and ensure all transactions are posted/released. •Submit Desktop survey report and follow up Physical survey report from Surveyor to claim handling team within timeline •Ensure Survey Report are processed, and Survey Fee Invoice are submitted in timeline •Handle complaints at the first point of contact •Report to Senior Claim Executive and Claim Executive handling of concerns, compliments from customers and third party with recommended solutions and areas of improvement •Share work experience and knowledge with colleagues through team meetings •Actively participate in process improvement sessions, providing constructive feedback and suggestions •Perform other duties as assigned by Manager with fully supporting
Qualifications
  1. High vocation certificate in Mechanic or University graduate
  2. Experience in Motor Claim Call Center, Motor Surveyor and Claim Handling is an advantage
  3. Should have sound knowledge of various motor vehicles, their market values, various repair procedures and costs, recovery procedures
  4. Strong Knowledge in Motor Insurance
  5. Good spoken and written communication skills (Good in English communication is an advantage)
  6. Excellent customer service and negotiation skills
  7. Ability to analyze information
  8. Good administrative and computer skills
  9. สื่อสารภาษาอังกฤษได้จะรับพิจารณาเป็นพิเศษ
BenefitsSee all Benefits.
How to apply
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Contacts
Orada
Roojai Group
Tel. : 033-005-983 Ext.1411
Email : roojai_49@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.roojai.com/career/
Location
ฮาร์เบอร์มอลล์แหลมฉบังชั้น 11
Thung Sukhla Si Racha Chon Buri
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