กรุงศรี คอนซูมเมอร์ (Krungsri Consumer)

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Nov 21, 2024

Quality Assurance for Call Center

สถานที่ปฏิบัติงาน

Yan Nawa, Bangkok

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Job Descriptions

1.To ensure that service quality performance of the main customer touch-points in Collection, ACA Telesales,CU, Fraud and Operations (Customer solution center(CSC), Authorization, CCRP, SIU, Settlement & Chargeback) are meet standard according to the policy and Krungsri Group SMILE and CARE concept and complied with Compliance. 2.To standardize service measurement tool across all teams in each function in order to differentiate the weak and strength areas of each key customer touch-points for effectively and efficiently set improvement plan. 3.To proactively prevent serious complaints of associates’ manners that can cause critical compliance and effect reputation.

Qualifications

Bachelor’s degree in any related field
Minimum 3 years in Customer Service
Minimum 3-5 years in Quality Assurance and Project management in service area will be advantage
Credit card and Loan product knowledge

BenefitsSee all Benefits.

How to apply

- สมัครผ่าน JobThai.com - ส่งประวัติ Resume มาทาง E-mail

Contacts

Khun Nataphan (Jane)

กรุงศรี คอนซูมเมอร์ (Krungsri Consumer)

Email : krungsricap_722@trustmail.jobthai.com (Email for job application & inquiry)

Fax : 02-627-8918, 02-627-4756

Website : https://www.krungsriconsumer.com/

Location

Bang Phongphang Yan Nawa Bangkok

Application Methods