Dec 27, 2024
Customer Service Supervisor
สถานที่ปฏิบัติงานSan Kamphaeng, Chiang Mai
เงินเดือนไม่ระบุ
อัตรา1 สมัครงาน
Job Descriptions
Team Supervision: Lead, mentor, and support a team of customer service representatives, providing guidance, and performance evaluations.
Customer Support: Serve as the first line of contact for customers via phone, email, chat or conference call, addressing inquiries, resolving issues, and providing information about products and services.
Issue Resolution: Investigate and resolve customer complaints or problems in a timely and professional manner, escalating complex issues to higher-level staff when necessary.
Order Management: Process orders, returns, invoices, promised date, pre-alert, tracking, and updates to ensure timely and accurate delivery to customers. OTD (on time delivery).
Product Knowledge: Develop and maintain a thorough understanding of Aegistek & Cheval’s products and services to effectively assist customers and provide accurate information.
Communication: Communicate effectively with customers, demonstrating patience, empathy, and a positive attitude in all interactions.
Feedback Collection: Gather and report customer feedback to help identify trends and suggest improvements for products and services.
Team Collaboration: Work collaboratively with team members and other departments to ensure consistent and efficient service delivery. Supervise subordinates to ensure their work meets our quality standards.
Documentation: Maintain detailed records of customer interactions, quotations and correctness.
Logistics Management: Oversea and coordinate with the production plan with the movement of goods from factory to customers, ensuring timely and accurate delivery.
Transportation Coordination: Schedule and manage transportation for inbound and outbound shipments, including negotiating rates with carriers and managing shipping documentation.
Qualifications
- เพศชาย/ หญิง อายุ 25 - 35 ปี
- วุฒิปริญญาตรี บริหารธุรกิจ มนุษยศาสตร์ ภาษาอังกฤษ หรือสาขาอื่นที่เกี่ยวข้อง
- มีประสบการณ์ด้าน logistics และประสานงานต่างประเทศ 2 ปีขึ้นไป
- Excellent english communication skills.
- TOEIC 785 ขึ้นไป
- strong coordination
BenefitsSee all Benefits.
How to apply
1. สมัครงานด้วยตนเอง
2. ส่งเอกสารการสมัครงานทางไปรษณีย์
3. Interested candidates with required qualification are welcome. Please send resume with related documents, salary expected and position applied to E-mail ( กรณีแนบไฟล์มา ต้องไม่เกิน 2Mb )
Contacts
ฝ่ายทรัพยากรบุคคล
บริษัท อีจิซเทค จำกัด
101 หมู่ที่ 4
On Tai San Kamphaeng Chiang Mai 50130
Tel. : 053-921-111 ต่อ 115
Email : aegistek_63@trustmail.jobthai.com (Email for job application & inquiry)
Fax : 053-921-100
Website : http://www.chevalgrp.com
Location
On Tai San Kamphaeng Chiang Mai
Application Methods
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งานอื่น ๆ ของบริษัทนี้
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