บริษัท บัตรกรุงไทย จำกัด (มหาชน)

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Sep 20, 2024

Officer - Supervisor: Call Center Inbound English Skill

สถานที่ปฏิบัติงาน

BTS Phrom Phong

เงินเดือน

ตามตกลง

อัตรา

สมัครงาน

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Job Descriptions

• To serve customers by providing product & service information such as Credit Card and Personal Loan via telephone • To solve customers' problems about products and services via telephone • To provide an advise which beyond customer’s need and satisfaction. • For Supervisor : Manage Call Center Team to perform job responsibilities that will help the call center team achieve above average service levels for abandonment rate, hold time, wait time and customer service. Provide daily supervision to call center team and encourage team to be customer service focused.

Qualifications

Thai nationality, Age not over 35 years
Bachelor's Degree or higher in any fields
Efficient in English communications (Speaking, Reading and Writing) with TOEIC score above 600
Excellent servicing and communication skills with service-mind
Responsible & able to work under pressure
Able to work on shifts
Computer Skill : Microsoft Office (Word, Excel, PowerPoint)
For Supervisor : At least 2 years of experience in supervisory role within call center environment or customer service position in Banking, Financial, Telecommunication would be an advantage. Experience with coaching, mentoring, motivate and training call center representatives