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Roojai Group

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Nov 19, 2024

Motor Claim Handler /เจ้าหน้าที่พิจารณาสินไหมทดแทน (EN/Chinese speaking)

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Si Racha, Chon Buri

salary iconเงินเดือน
salary icon18,000 - 40,000
number of positions iconอัตรา
number of positions icon3
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Job Descriptions
Responsibilities • Customer satisfaction during and after the claims process • Cost control of the claim payment (ensuring what is due is paid, but only what is due) • Maximizing the recovery opportunity against TP Job Duties • Comply with Claims Operating Manual in claims reserving, strategy and cost management. • Handle all claims and make sure that payment for valid claims is made to the claimant. • Communicate with customers, updating the customers of the progress of their claims. • Coordinate with the claims call center, surveyor, services providers, Insurer and third party. • Review survey report and approve surveyor fee followed the agreed timescales. • Coordinate with repairer for invoice, review and approve payment within agreed timescales. • Coordinate with Insurer for claim payment and also third party insurer for the loss to complete recovery process. • Assigning claim assessor for review and approved repair payment. • Identify potential fraud cases. • Propose candidates for expansion of Surveyor Company and inspector company network to be cover all region of Thailand and meet company target. • Identify and report issues and risks, promptly notify line manager if any potential and actual claims leakage. • Handle customer complaints, aiming to resolve situations to meet customers’ satisfaction. • Reporting and handling of concerns, and compliments from customers and third party with recommended solutions and areas of improvement. • Propose negotiation strategy for large claims • Participate in Claim Project updated. • Provide technical claim in-house training to the company. • Perform other duties as assigned by Manager with fully supporting. • Must follow on ISMS compliance
Qualifications
  1. Bachelor’s degree or higher
  2. At least 3 years of claims experience and knowledge in insurance product
  3. Good spoken and written communication skills in English/Chinese is an advantage
  4. Ability to resolve complex and complaints case.
  5. Travel upcountry
  6. Excellent customer service and negotiation skills
  7. Accuracy and attention to detail
  8. Ability to analyze information
  9. Good administrative and computer skills
BenefitsSee all Benefits.
How to apply
- สมัครทางอีเมล์ - สมัครผ่าน JobThai
Contacts
Khun Phonprapai
Roojai Group
4/222 อาคารฮาเบอร์มอลล์ ชั้น 11 หมู่ 10 ถนนสุขุมวิท
Thung Sukhla Si Racha Chon Buri 20230
Tel. : 033-005-983
Email : roojai_50@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.roojai.com/career/
Location
ฮาร์เบอรร์มอลล์ แหลมฉบังชั้น 11
Thung Sukhla Si Racha Chon Buri
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