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Allianz Ayudhya General Insurance Public Company Limited

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Oct 29, 2024

Customer Service Representative - Eng skill (ไม่ใช่งานขายประกัน)

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bts iconBTS Chit Lom, Phloen Chit
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number of positions icon2
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Job Descriptions
1) Customer Services • Answer incoming calls and provide information to all customer requests at the first call solution (excluding policy cancellation request of direct marketing customers that transfer to retention team for further convincing) • Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality • Support customers to handle and eliminate day-to-day issues with enquiries 2) Quality Management • Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases • Skill sets and the customer satisfaction measured by Bottom Up and Top Down NPS • Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships • Contribute or be involved in Contact Centre process and procedural analysis or projects as and when required. 3) Business Acumen and multiple programs / systems • Process and record new transactions • For those with non-call resolution, will escalate the case in the tracking service request – Footprints program to Functional Unit
Qualifications
  1. Bachelor’s degree in any fields
  2. Minimum 2 years’ experience in insurance operations, customer services, call center or other related field
  3. Good communication skill both Thai and English
  4. Customer service managerial skill
  5. Knowledge in Insurance Industry is a plus
How to apply
- Apply now by Jobthai.com
Contacts
Khun Kamonvan Poonyarat ฝ่ายบุคคล
Allianz Ayudhya General Insurance Public Company Limited
898 อาคารเพลินจิตทาวเวอร์ ชั้น 1 โซน B ชั้น 7 โซน B ชั้น 8 โซน A และ B ชั้น 9 โซน A2 และ B2 ชั้น 18 โซน A ถนนเพลินจิต
Lumphini Pathum Wan Bangkok 10330
Tel. : 02-305-7462
Email : allianzaz_82@trustmail.jobthai.com (Email for job application & inquiry)
Location
Lumphini Pathum Wan Bangkok
Directions
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