Dec 25, 2024
Customer Service Manager
สถานที่ปฏิบัติงานKhlong Toei, Bangkok
เงินเดือน25,000 - 35,000 THB
อัตรา1 สมัครงาน
Job Descriptions
- Oversee the daily operations of the customer service team, ensuring a high level of excellence and efficiency.
- Manage the preparation and issuance of accurate bills, order processing, and delivery scheduling to meet customer expectations and deadlines.
- Coordinate with the logistics department to ensure timely and accurate delivery of products.
- Handle goods return processes, ensuring they are executed smoothly and in accordance with company policies.
- Serve as a focal point for customer inquiries, complaints, and feedback, resolving issues with a proactive and customer-centric approach.
- Implement customer service best practices to continuously improve service quality.
- Establish and monitor high level service standards of customer handling in all touch points - phone, email, social media, website.
- Collaborate with the sales and marketing teams to align customer service with overall business strategies.
- Analyze customer service metrics to develop strategies for improvement.
- Train and mentor customer service team members, fostering a culture of growth, learning, and customer excellence.
- Keep abreast of industry best practices and emerging customer service trends to keep the company at the forefront of customer service.
- Continually achieve and exceed the support KPIs such as First Response Time, Resolution Time, Total Resolved Chats/Tickets etc.
- Work Monday to Friday, with weekends off (Saturday and Sunday).
Qualifications
- Bachelor's Degree in appropriate field of study or equivalent work experience.
- Minimum of 3-5 years of customer service experience.
- Proven track record of achieving KPI’s and revenue targets.
- Extremely organized with strong time-management skills.
- Excellent communication skills.
- Good knowledge in MS Office.
BenefitsSee all Benefits.
How to apply
- ส่งใบสมัครผ่าน JobThai
- ส่งใบสมัครผ่านอีเมล (รบกวนระบุชื่อตำแหน่งให้ชัดเจน)
Contacts
ฝ่ายบุคคล
บริษัท เบรฟ แบรนด์ จำกัด
55 ตึก Biohouse ชั้น 2 ซอยสุขุมวิท 39 (พร้อมพงษ์) ถนนสุขุมวิท
Khlong Tan Nuea Vadhana Bangkok 10110
Tel. : 083-142-1015, 02-662-5644
Email : bravebrand_18@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://rollingpinn.com/
Location
Khlong Tan Khlong Toei Bangkok
Application Methods
Apply Now
Apply by sending JobThai resume.
Upload Files
Apply by uploading resume, portfolio, etc.
Send Email
Apply by sending email.
Easy Form
Apply by filling your brief profile in the form.
งานอื่น ๆ ของบริษัทนี้
Office Hours: Monday-Friday 8:30-18:00For more information: support@jobthai.comAdvertising: sale@jobthai.comFax: 02-480-9988
02-480-9999
Advertise
Copyright © 2024 THiNKNET Co., Ltd. All Rights Reserved. | Terms of Service | Privacy Policy | Cookie Policy | Disclaimer