Nov 21, 2024
Customer Service Manager
สถานที่ปฏิบัติงานKhlong Toei, Bangkok
เงินเดือน25,000 - 35,000 Baht
อัตรา1 สมัครงาน
Job Descriptions
- Oversee the daily operations of the customer service team, ensuring a high level of excellence and efficiency.
- Manage the preparation and issuance of accurate bills, order processing, and delivery scheduling to meet customer expectations and deadlines.
- Coordinate with the logistics department to ensure timely and accurate delivery of products.
- Handle goods return processes, ensuring they are executed smoothly and in accordance with company policies.
- Serve as a focal point for customer inquiries, complaints, and feedback, resolving issues with a proactive and customer-centric approach.
- Implement customer service best practices to continuously improve service quality.
- Establish and monitor high level service standards of customer handling in all touch points - phone, email, social media, website.
- Collaborate with the sales and marketing teams to align customer service with overall business strategies.
- Analyze customer service metrics to develop strategies for improvement.
- Train and mentor customer service team members, fostering a culture of growth, learning, and customer excellence.
- Keep abreast of industry best practices and emerging customer service trends to keep the company at the forefront of customer service.
- Continually achieve and exceed the support KPIs such as First Response Time, Resolution Time, Total Resolved Chats/Tickets etc.
- Work Monday to Friday, with weekends off (Saturday and Sunday).
Qualifications
- Bachelor's Degree in appropriate field of study or equivalent work experience.
- Minimum of 3-5 years of customer service experience.
- Proven track record of achieving KPI’s and revenue targets.
- Extremely organized with strong time-management skills.
- Excellent communication skills.
- Good knowledge in MS Office.
BenefitsSee all Benefits.
How to apply
- ส่งใบสมัครผ่าน JobThai
- ส่งใบสมัครผ่านอีเมล (รบกวนระบุชื่อตำแหน่งให้ชัดเจน)
Contacts
ฝ่ายบุคคล
บริษัท เบรฟ แบรนด์ จำกัด
55 ตึก Biohouse ชั้น 2 ซอยสุขุมวิท 39 (พร้อมพงษ์) ถนนสุขุมวิท
Khlong Tan Nuea Vadhana Bangkok 10110
Tel. : 083-142-1015, 02-662-5644
Email : bravebrand_18@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://rollingpinn.com/
Location
Khlong Tan Khlong Toei Bangkok
Application Methods
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