Nov 21, 2024
Clinic Receptionist and Customer Support (Ooca Clinic)
Location
BTS Chit Lom, Phloen Chit, Ratchadamri
Salary-
Vacancies1
Online Interview Apply
Job Descriptions
- Welcome customers in Ooca clinic and contact relevant staff members to greet and invite such customers over to a more relevant place.
- Respond effectively and politely to enquiries and concerns from customers and visitors.
- Oversee day-to-day operations of the clinic, including appointment scheduling, customer flow, and resource allocation to ensure a smooth and efficient customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Answer to customer's email, phone, Chat Line, and WhatsApp requests and process payments with customers
- Records of customer interactions, process customer accounts and file documents.
- Provide accurate and helpful information to customers regarding our services.
- Inform as soon as necessary and appropriate on crisis management and/or emergency. situation.
- Stay up to date with Mental Health care regulations, privacy laws, and industry standards to ensure the clinic operates in compliance with all legal and regulatory requirements.
- Maintain customer-centered approach by addressing customer concerns, resolving issues, and consistently improving customer satisfaction.
- Work as goal-oriented and directly reports to the Clinic and operations Manager.
- Perform all other duties assigned by manager or reporting line.
Qualifications
- Bachelor's degree in healthcare administration, Business Administration, or a related field.
- Minimum of 1 years of experience in administration, with a proven track record of successful clinic management.
- Exceptional organizational and multitasking abilities, with attention to detail and a commitment to quality.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively.
- Demonstrated problem-solving skills and the ability to make informed decisions under pressure.
- Flexibility to adapt to changing circumstances and evolving Mental Health trends.
- Quick Learner, open-minded, tech-savvy, and like to learn new things.
- Basic use of Microsoft office (Word, PowerPoint, Excel and etc.) or Google Workspace tools, i.e., Google Doc, Google Sheets, Google Slide, Google Drive, and Panda Doc (for signing documents)
- Service-minded and polite
- Good command of both speaking and writing in English
- Working 6 days per week, may have to come to work on Saturdays, Sundays or holidays, depend on duty at the ooca Clinic.
How to apply
สมัครผ่าน Email
Contacts
Talent Acquisition Team at Telemedica Co., Ltd.
บริษัท เทเลเมดิก้า จำกัด
999 ถนนเพลินจิต
Lumphini Pathum Wan Bangkok 10330
Tel. : 083-924-4649
Email : assistooca_01@trustmail.jobthai.com (Email for job application & inquiry)
Website : http://www.ooca.co
Location
Work 6 days per week.
Lumphini Pathum Wan Bangkok
Directions
Gaysorn Centre BTS Chitlom
Application Methods
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