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Leschaco (Thailand) Ltd.

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Nov 26, 2024

Customer Service Manager (Customs Clearance), แหลมฉบัง ชลบุรี

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Si Racha, Chon Buri

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Job Descriptions
  • To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance Import/Export customers
  • To cooperate within Customs Clearance operation department Import/Export and intra department with transport and freight (if any) in problem solving, report status and provide proactive solution to customers
  • To receive claims, complaints, questions, concerns and suggestions from customers and cooperate within departments involved to ensure customer operational problems or issues are resolved or provide proper guidance promptly
  • Prepare Corrective & Preventive Action & Non – conformance Service
  • To monitor KPI and assure that committed KPI’s are met to customer satisfaction
  • Identify, Prepare and roll out Improvement Plan to close operational gaps
  • To issue MOM from customer operational meeting and conduct internal improvement meeting across related departments
  • To be key focal contact for Sales team in rolling out new customer implementation, SOP training, billing and selling rate to operation
  • Following up on Track & Trace report and support data to customer
  • Any special assignment by superior
    • Qualifications
    1. Bachelor’s degree or Higher in related fields
    2. 5 years working experience in the same field
    3. Owns a car & driver license
    4. Good experience in Sea freight & Customs Import / Export Clearance process
    5. Good Command of English (written and spoken)
    6. Able to multitask, prioritize, and manage time efficiently
    7. Able to analyze data, statistics and translate results into better solutions
    8. Computer skills with Microsoft Office
    9. Excellent knowledge in Customer Service and highly service minded mentality
    BenefitsSee all Benefits.
    How to apply
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    Contacts
    ฝ่ายทรัพยากรบุคคล
    Leschaco (Thailand) Ltd.
    3195/10 ชั้น 5 อาคารวิบูลย์ธานีทาวเวอร์ พระราม 4
    Khlong Tan Khlong Toei Bangkok 10110
    Tel. : 02-767-7000 ต่อ 9035
    Email : leschaco_254@trustmail.jobthai.com (Email for job application & inquiry)
    Fax : 02-671-6600
    Website : http://www.leschaco.com
    Location
    Thung Sukhla Si Racha Chon Buri
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