รับสมัครด่วน

Nov 22, 2024

Operation Manager/Assistant Manager - BPO (35-80K)

สถานที่ปฏิบัติงาน

Min Buri, Bangkok

เงินเดือน

35,000 - 80,000

อัตรา

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Job Descriptions

Job Description ● Implement BPO management principles, structure, workflow and processes ● Responsible for managing LOB operations and client based KPIs (quality, staffing, service level and billable hours) ● Assess and adjust operations / procedures in response to real-time changes ● Oversees daily LOB activities (hiring, facility requirement, assets, etc) ● Continued supervision of team members (assigned work, training, problem solving, client concerns) to optimize productivity and performance ● Host internal - external business review regularly to present performance, communicate insights to ensure all concerns are addressed ● Develop, manage and maintain team productivity goals vs dept standards ● Participate in cross-functional meetings to review operational support information, define action plans that resolve issues and drive improvement ● Create consistency in performance and processes across multiple market with TLs development through coaching and development plansBachelor Degree or Higher in any discipline

Qualifications

Bachelor Degree or Higher in any discipline
2+ years experience as Asst. Manager / Operations Manager in BPO industry
Preferably has managed content moderators / team leads before
Managed at least 150 FTEs across multiple markets.
Proven track record of meeting and delivering targets and commitments.
Good English communication (C2 Proficiency)
Strong managerial, critical thinking and problem solving skills
Strong analytical and decision making skills
Proficient in Google Suite and online collaboration tools

BenefitsSee all Benefits.

How to apply

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Contacts

K.Numtarn

บริษัท ทาเลนท์ เวนเจอร์ จำกัด

Tel. : 02-114-1524#500

Email : talentventure_18@trustmail.jobthai.com (Email for job application & inquiry)

Location

Min Buri Min Buri Bangkok

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Operation Manager/Assistant Manager - BPO (35-80K)

Min Buri, Bangkok

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