Transcosmos (Thailand) Co., Ltd.

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Nov 14, 2024

Customer Service Supervisor (Bang Phli)

สถานที่ปฏิบัติงาน

Bang Phli, Samut Prakan

เงินเดือน

35,000 - 40,000

อัตรา

สัมภาษณ์งานออนไลน์

สมัครงาน

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Job Descriptions

- Supervise and mentor a team of customer service representatives, providing guidance, training, and performance feedback. - Schedule shifts, manage workload distribution, and ensure adequate staffing to meet service level objectives. - Handle escalated or complex customer inquiries, complaints, and requests in a professional and timely manner. - Coordinate and oversee services provided to residents, such as maintenance requests, facilities booking, and community events. - Communicate regularly with residents, property management, and relevant stakeholders to provide updates, gather feedback, and address community needs. - Enforce community rules, regulations, and policies related to resident interactions, property usage, and safety protocols. - Conduct training sessions for customer service staff on service standards, communication skills, conflict resolution, and relevant software systems. - Implement quality assurance measures, service standards, and performance metrics to evaluate team performance and customer satisfaction levels

Qualifications

Bachelor’s degree in business administration, hospitality, or related field.
Proven experience in customer service management or supervisory role, preferably in a residential or hospitality environment.
Excellent communication skills, both verbal and written, with a customer-focused approach.
Strong leadership abilities, with the ability to motivate and coach a diverse team.
Understanding of residential community regulations, safety protocols, and tenant rights