บริษัท ซิมโฟนี่ คอมมูนิเคชั่น จำกัด (มหาชน)

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Dec 23, 2024

Solution &Quality Improvement

สถานที่ปฏิบัติงาน

Chatuchak, Bangkok

เงินเดือน

ไม่ระบุ

อัตรา

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Job Descriptions

Responsibilities: - Collaborate with various teams, including technical support, sales, and product development, to ensure a seamless customer experience and drive improvement initiatives. - Analyze data to identify root causes of customer issues and opportunities for improvement. - Analyze performance metrics related to network performance, customer satisfaction, and service quality. Identify areas where performance can be improved and work on implementing solutions. - Review customer feedback, surveys, complaints, and suggestions to identify recurring issues and trends. - Monitor the effectiveness of implemented solutions to develop problem management and service improvement. - Conduct audits of internal processes, including those related to the Operations and Onboarding teams. - Monitor and manage SLAs with customers, ensuring that service level commitments are met or exceeded. - Oversee vendor partnerships, including conducting performance evaluations and ensuring adherence to agreed-upon terms and conditions. - Generate regular reports on solution implementations, process improvements, and operational efficiency.

Qualifications

Bachelor’s degree or higher in Computer, Telecom Engineering, or related fields
1+ years of experience in Telecommunication, computer network experience
Solid knowledge of IT Infrastructure, LAN & WAN, Ethernet, MPLS, FTTx
Experience in Quality Improvement or similar roles is advantage, preferably in a customer-focused role in telecommunications industry
Ability tidentify root causes of problems and develop effective solutions that address customer needs
Ability to translate customer feedback into actionable strategies.
Strong analytical skills to collect and analyze data
Communication skills to interact with cross-functional teams
Good command of written and spoken English
Certification in CCNA / CCNP is an advantage
Can work under pressure.
Service-minded with can-do attitude