Changan Auto Southeast Asia Co., Ltd.

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Dec 23, 2024

User Operation

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

ไม่ระบุ

อัตรา

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สมัครงาน

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Job Descriptions

Responsibilities: 1.User Relationship Management: - Develop and implement strategies to improve user engagement, satisfaction, and retention. - Build and maintain strong relationships with users through personalized communication and tailored marketing efforts. 2.Customer Insights and Analysis: - Collect and analyze user data to gain insights into behavior, preferences, and needs. - Segment user base for targeted marketing campaigns and personalized interactions. - Provide regular reports and insights to management to support decision-making and strategy development. 3.Campaign Planning and Execution: - Design and execute user-focused marketing campaigns to drive engagement and loyalty. - Monitor campaign performance, analyze results, and make data-driven adjustments to improve effectiveness. 4.Customer Experience Enhancement: - Identify opportunities to enhance the user experience across all touch points. - Collaborate with cross-functional teams to implement improvements based on user feedback and insights. 5. CRM System Management: - Administer and optimize the CRM system to support user relationship management activities. - Ensure data accuracy and integrity within the CRM system. 6. User Support and Engagement: - Serve as a point of contact for user inquiries and concerns, ensuring timely and effective resolution. - Develop and maintain user support resources, including FAQs, guides, and tutorials. 7.Collaboration and Communication: - Work closely with marketing, sales, and customer service teams to ensure a cohesive approach to user relationship management. - Communicate user insights and feedback to relevant teams to inform product and service development. 8.Perform any other duties as assigned.

Qualifications

Bachelor's degree in Marketing, Business Administration, or a related field.
Proven experience in user relationship management, customer engagement, or a similar role.
Strong knowledge of CRM software.
Excellent analytical and problem-solving skills.
Strong communication and interpersonal skills.
Ability to manage multiple projects and meet deadlines.
Detail-oriented and highly organized.
Experience in the automotive industry.
Familiarity with digital marketing and user journey mapping.
Certification in CRM or related fields.