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Bangkok Payment Solution.co.,ltd
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Nov 15, 2024

Technician Operations (Call Center) - Contract 1 year

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Chatuchak, Bangkok

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Job Descriptions
Duties and Responsibilities 1. Manage inbound and outbound calls in a timely manner. 2. Follow communication “scripts” when handling different topics. 3. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. 4. Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction. 5. Coordinate subcontractors for tracking and follow-up cases. 6. Prepare reports and presentations with statistical data, as assigned. 7. Track and monitor improvement in the call center and field engineer.
Qualifications
  1. Male or Female / aged 25 years and above.
  2. Previous experience in Operations field, Help desk, or Call center.
  3. Strong communication skills
  4. Problem-solving and analytical skills.
  5. Energetic and highly responsible.
  6. Ability to multi-task, set priorities, and manage time effectively.
  7. Service-oriented with a strong customer focus.
  8. Capable of performing effectively under pressure.
How to apply
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Contacts
HR
Bangkok Payment Solution.co.,ltd
123 อาคารซันทาวเวอร์ส บี ชั้น 17 ถนนวิภาวดี-รังสิต
Chom Phon Chatuchak Bangkok 10900
Tel. : 080-071-2670
Email : hr.bps_01@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.bkkps.co.th/
Location
Chom Phon Chatuchak Bangkok
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