บริษัท แคร์เน็ต อินเตอร์เนชั่นแนล จำกัด

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Apr 4, 2025

End User Support Engineer (Rayong)

Location

Mueang Rayong, Rayong

Salary

22,000 - 24,000 THB

Vacancies

Online Interview

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Job Descriptions

1. Call management. - Receiving all calls from customer within agreed repose time and log call in ITSM tools. - Provide solutions to customers via phone. - Analysis and solve the failure for HW, SW, application , Operation and Dispatch call to appropriate service partner 2. Incident management. - Provide remote diagnostic to customer system. - Monitor progress of calls. - Escalate call which exceed the Service Level Agreement criteria. 3. On-site service - Provide engineering on-site service according to SLA. - Maintain inventory of IT hardware and software. - IMACD (Install, Move, Add, Change, Delete). Others as assigned by Project Manager/Helpdesk Supervisor

Qualifications

Only Male 25-35 age.
Bachelor Degree in Computer Engineering or any related fields.
3-5 years in service and support of Computer equipment, Network system , Standard software , IT Service management.
Knowledge in Windows Operating System, Microsoft Office, Hardware and software troubleshooting,Basic Network
Service-mind and interpersonal skill is a must.
Fair command of English.
Contract 1 Year (Renewable)