Changan Auto Southeast Asia Co., Ltd.

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Sep 21, 2024

Satisfaction Management Specialist

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

ตามตกลง

อัตรา

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Job Descriptions

- Participated in coordinating the design management and implementation of customer service experience. - Participated in customer experience scenario (MOT) implementation standard design, guidance landing, inspection standard formulation and result review, rectification supervision, closed-loop management. - Participated in customer satisfaction system and target management, including index system establishment, target decomposition, process tracking and task management, evaluation and feedback. - Participated in customer service improvement management, including analysis, review, complaints, special promotion, typical and common problem rectification supervision and closed-loop management. - Participated in the overall operation analysis, and index monitoring of customer satisfaction. - Participated in customer direct assessment business questionnaire and research design, problem analysis, result review, rectification supervision, and closed-loop management and handle cases from OCPB, or court. - Perform any other duties as assigned.

Qualifications

Bachelor degree or above, 3 years of satisfaction management experience.
Proficient in written and oral communication skills in Chinese or English (Chinese communication skills are preferred).
Positive and proactive learner.
Competent in using Microsoft Office.
Strong communication and teamwork skills.