360 Quality Management Co., Ltd.

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Dec 17, 2024

QA – Customer Complaint Engineer / Lumphun / Max 25,000

สถานที่ปฏิบัติงาน

Mueang Lamphun, Lamphun

เงินเดือน

25,000 THB

อัตรา

สมัครงาน

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Job Descriptions

• Responsible for the tracking and receiving of complaint return products from Logistic team. • Perform timely complaint investigations for alleged defective products distributed globally (except for Japan). • Prepare investigation reports for customer complaints and communicate with region QA team on the investigation status, as necessary. • Improve efficiency of customer feedback processes and activities • Perform issue review and determine on CAPAs issuance as necessary, drive data and root cause analysis, and drive for resolution on corrective actions and/or preventive actions to be implemented. • Perform trend, monitor and report product performance in the field. • Verify and provide the Device History Record for other region (JP) complaint investigation, as necessary. • Perform product performance testing (e.g., product release testing, reliability testing, usability testing) • Support sales team on customer complaint issues. • Representative for QMS Internal Auditor if needed. • Execute projects as directed by supervisor • Performing FT-IR, SEM/EDX, ICP-MS analysis • Conduct follow-up on complaints from ROW. • Training new employee as a part of QA SOP/WI training included with training for specific function such as Lens Release Test.

Qualifications

Degree in Engineering/ Science or technical experience equivalent
At least 3 years’ experience in medical device manufacturing environment
Familiar with statistical analysis/ tools, and equipment/process qualification.
Excellent verbal, written communication and detail oriented.
Be able to lead constructive debate about product quality with co- workers.
People skills, project management skills and analytical skills.
Able to work within an international environment.
Knowledgeable in ISO 13485 or 21 CFR820 requirements
Familiar with visual and measurement equipment such as digital vision scopes, calipers and gages, tool makers’ microscopes, etc.
Proficient at Microsoft Office.
Statistical tools/ software
Able to speak and write fluently in English