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Dec 4, 2024

IT Support (TRUE)

สถานที่ปฏิบัติงาน

Huai Khwang, Bangkok

เงินเดือน

30,000 - 35,000 (ยังไม่รวมOT)

อัตรา

Hybrid Work

สัมภาษณ์งานออนไลน์

สมัครงาน

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Job Descriptions

1. To support and provide how to resolve the problems on the technical assistances by telephone and remote. 2. Service support and resolve problem to the end user of PC, Laptop, Basic IT operational troubleshooting support. 3. Follows up with critical incidents to ensure they are resolved, requests are filled, and the customer communication is complete 4. Ensures timely resolution or escalation of incidents, and promptly communicates on progress to end-users. 5. Escalate the incident which beyond responsibility to Customers authorized person to make the decision such as 3rd Party. 6. Log, categorize, and prioritize all tickets in incident management system and Follow up end-to-end progress of tickets. 7. Manage 3rd party escalation issues and follow up backlog tickets. 8. Manage internal level 2 escalations and co-ordinate with users and customer. 9. Analyst incident data and prepare incident weekly report and monthly report. 10. Participate and assist in driving knowledge management process. 11. Others as assigned by Project Manager/Team lead

Qualifications

Male or female, 25-35 years of age
Bachelor Degree in Computer Engineering or any related fields
Minimum 2-3 year in service and support of Computer equipment, Infrastructure, IT Service management
Knowledge in Windows Operating, basic Network, basic Virtual Machine
Knowledge in Windows Operating System, Google platform
Ability to work flexible
**Can communicate in English**
Service-mind and interpersonal skill is a must
Contract 1 Year (renewable)