Nov 25, 2024

Front Office Manager

สถานที่ปฏิบัติงาน

Vadhana, Bangkok

เงินเดือน

50,000 + Service Charge

อัตรา

รับเฉพาะใบสมัครภาษาอังกฤษเท่านั้น

สมัครงาน

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Job Descriptions

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: • Maintain high customer service focus by approaching your job with the customers always in mind. • Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. • Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. • Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. • Actively promote the services and facilities of hotels to guests and suppliers of the hotel. • Actively seek verbal feedback from customers and team members at every opportunity. • Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. • Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. • Be available to assist on duty in the hotels during any busy days or special events. • Maintain a presence in the lobby setting the example for team members for guest service. • Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. • Monitor standards through regular standards review checks. • Implement and follow through with improvements identified. • Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). • Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications