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Urgently Required

Nov 8, 2024

Operations Manager

สถานที่ปฏิบัติงาน

Pathum Wan, Bangkok

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1 อัตรา

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Job Descriptions

1. People • With the agreement of the Head of Human Resources, take appropriate employment actions to ensure sufficient levels of staff and Management or each outlet. • Ensure that Area Coaches and Store Managers strictly follow company guidelines when recruiting, training, and managing their employees. • Train, coach, counsel and develop Area Coaches and outlet personnel to achieve company standards/goals and their IDPs. • Ensure that Area Coaches and outlet employees successfully complete necessary training as required. • Maximize employee productivity through the use of multi-skilling, multi-tasking and flexible rostering to meet the business goals as well as customer expectations. • Utilize communication process to ensure that all employees are aware of their expectations and performance standards. • Conducts annual Performance Appraisal with Area Coaches and supports them in their professional development goals, and ensures that they in turn conduct annual Performance Appraisal with their employees. • Ensure that all government regulations are upheld by all Area Coaches and outlet Management personnel. 2. Customer Service • Ensure that all employees provide exceptional service to achieve 100% customer satisfaction at all times. • Develop/improve necessary process and systems to achieve 100% customer satisfaction. • Ensure that Area Coaches and Store Managers resolve customer complaints in a proper and swift manner. 3. Operation System • Ensure that all outlets operate in accordance with the operating standards of procedures. • Oversee day-to-day operations across multiple locations, ensuring all procedures are adhered to, while identifying and implementing improvements when necessary. • Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

Qualifications

Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
Minimum of 5 years of experience in food & Beverage Services Management or equivalent.
Strong leadership skills with the ability to inspire and manage a diverse team effectively
Excellent communication, negotiation, and interpersonal skills
Excellent problem-solving, critical thinking, and analytical skills
Knowledge of safety, quality control and cost control
Strong skills in driving for results
Strong skills in people management and development
Proficiency in MS Office and relevant software applications