Sep 16, 2024
เจ้าหน้าที่ประสานงานลูกค้าต่างชาติ (International patient coordinator)
LocationBang Na, Bangkok
Salary22,000-32,000
Vacancies1 ตำแหน่ง Apply
Job Descriptions
Working hours: 10:00 AM - 7:00 PM.
Two days off per week (not on Saturday or Sunday).
Location: Bang Na branch, before reaching Central Bang Na.
Job Description:
-Provide dental treatment information and schedule appointments via Email, Line, WhatsApp, and phone for foreign customers.
-Coordinate with dentists to ensure accurate information, handle special requests, and address complaints or inconveniences from international patients.
-Responsible for managing foreign customers' appointments, treatment plans, and payments on Jera Dental (Clinic Software), as well as arranging transportation.
-Facilitate convenience for foreign customers from entering to exiting the clinic, providing accurate treatment information.
-Attend and record consultations between dentists and foreign customers to summarize and prepare treatment plans and expenses.
-Confirm appointment details with customer service. Record any rescheduled appointments and coordinate with relevant officers or dentists.
-Manage communication with outsourced companies, gather information about new agencies, and prepare documents for signing, renewing, or amending contracts as needed. Schedule patient appointments through agencies and coordinate monthly promotions and packages for posting on the agency's website via Line, WhatsApp, or Email.
-Act as a translator for various work-related and assigned meetings.
-Translate documents as assigned from Thai to English and vice versa.
-Follow company policies effectively in practice.
-Respond to foreign customer satisfaction surveys and prepare monthly reports. Keep all customer information confidential in every record.
-Support brand loyalty and strictly follow the JCI standard.
-Perform other assigned tasks.
Qualifications
- Gender: No Specify.
- Age: over 25 years old.
- Bilingual Thai/English – Fluently.
- At least 2 years experience in Customer Service Field or relevant (is a must).
- Confident with excellent communication skills and coordinate skills.
- Ability to Multi-Task and work in a fast-paced.
- Great Problem-solving aptitude.
- Attention to detail and excellent quality in services.
- Able to work under pressure, responsible, teamwork and conscientious nature.
- Proficiency working on computer, MS Office and other software.
BenefitsSee all Benefits.
How to apply
- สมัครผ่านอีเมล kamonwan@bfcdental.com
- ติดต่อที่บริษัทโดยตรง 02-3961074-5
Contacts
คุณกมลวรรณ คนเก่ง
บริษัท ศูนย์ทันตกรรมบ้านฟันสวย จำกัด
347 BFC Dental อยู่ระหว่างซอยบางนาตราด11/13 ก่อนถึงเซนทรัลบางนา
Bang Na Nuea Bang Na Bangkok 10260
Tel. : 02-3961074-5
Email : meesen_32@trustmail.jobthai.com (Email for job application & inquiry)
Website : https://www.bfcdental.com/
Location
Bang Na Nuea Bang Na Bangkok
Directions
347 BFC Dental
สำนักงานใหญ่ตั้งอยู่ที่บางนาตราด กม.2 (ระหว่างซอยบางนา-ตราด 11 กับ 13) ติดถนนใหญ่ก่อนถึงเซนทรัลบางนา
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