Job Descriptions• Memorize scripts for products and services, and refer to them during calls.
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, enquiries, and confirmations are handled appropriately.
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.
• Create and maintain record of daily problems and remedial actions taken, using call-center database.
• Leverage data and insights gathered by the call center to recommend and influence process improvements.